IBM Support Customer Day
IBM Support Reimagined
Transform your approach: From Reactive to Proactive Resilience
Virtual Q2 Event - April 15 2026
Welcome to IBM Support Customer Day Q2 2026
Join fellow Support and SRE professionals to discover the latest AI‑powered support capabilities, the enhanced IBM Customer Support Mobile App, and an overview of Advanced & Platinum support tiers.
What to Expect:
- Sessions with IBM Support leadership, architects, and subject-matter experts showcasing latest and greatest technologies
- Deep dives into client facing AI-driven capabilities and mobile application
- Support offerings that meet your needs
AI Powered Support
IBM continues to expand AI capabilities to make support faster, more proactive, and more efficient. We will demonstrate:
- LLM powered Self Support Assistant
- AI-driven proactive support for technology lifecycle services
IBM Customer Support Mobile App
Discover how the IBM Customer Support Mobile App empowers users interacting with support
- Case creation & real‑time status tracking
- Push notifications for updates and escalations
- In‑app chat with AI triage. Access to docs, FAQs, and video walk through
Overview of IBM Support Tiers: Deep Dive into SW Advanced & Platinum Support
Purpose-built for organizations operating mission‑critical environments and seeking enhanced preventive coverage, proactive guidance, and continuous operational readiness utilizing AI-augmented client experience
- Discover the value proposition
- Comparison of the features across tiers
- Customer success stories
Key Themes
AI-Driven Support
Proactive Partnership & Extended Value
Executive Insights & Strategic Guidance
Support Experience & Success Stories
Proven Best Practices
Register for your geo specific sesison
Welcome to IBM Support Customer Day
Join fellow Support and SRE professionals to explore how IBM is shifting the paradigm—from reactive issue resolution to predictive, automated operational excellence.
What to Expect:
- Interactive sessions with IBM Support leadership, architects, and subject-matter experts
- Deep dives into AI-driven capabilities that surface issues before they impact your operations
- Case studies and success metrics showing real business outcomes
AI Transforming Support Experience
In today's digital landscape, business stability depends on resilient systems and rapid issue resolution.
- See how AI translates into business stability and customer confidence
- Discover AI-powered proactive support and accelerated resolution
- Understand key metrics that matter for operational excellence
SaaS Experience for All Types of Workloads
IBM's support model is built for mission-critical, hybrid, and cloud-native environments.
- Proactive partnership, not reactive service, enables confidence during critical periods
- SRE principles – standardized SLAs, compliance at scale, zero-downtime operations, and commercial clarity – deliver measurable results
- IBM Sterling Order Management SaaS Cyber5 2025 results prove the model works at scale under extreme pressure
Unified One IBM Support Experience
How IBM delivers seamless support across on-prem, cloud, SaaS, and hybrid environments.
- Discussion of Next-Generation Support experience
- Plans for CRM and client portal integration
- Introducing One IBM Unified Support – a simplified, smarter experience
- Transforming client interaction with support: simpler, smarter, unified
Key Themes
AI-Driven Detection & Automation
Proactive Partnership & Extended Value
Executive Insights & Strategic Guidance
Support Experience: From Reactive to Value-Driven
Proven Practices & Operational Playbooks
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