Question & Answer
Question
What issues should be raised to Safer Payments Support versus Safer Payments Services?
What kind of response time should I be expecting for my support case?
What severity level should I be selecting for my support case?
How can I get a higher level of support, or stay supported even after version end of life?
How can I raise an Enhancement Request to get my feature added?
What kind of response time should I be expecting for my support case?
What severity level should I be selecting for my support case?
How can I get a higher level of support, or stay supported even after version end of life?
How can I raise an Enhancement Request to get my feature added?
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS4SMR","label":"IBM Safer Payments"},"Component":["investigation"],"ARM Category":[{"code":"a8m50000000KzWSAA0","label":"investigation"}],"ARM Case Number":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1
Product Synonym
SP
Was this topic helpful?
Document Information
Modified date:
30 May 2025
UID
ibm17162110