Troubleshooting
Problem
Issue with WinCollect Integration: Despite the successful installation of WinCollect on the Windows platform, QRadar encounters difficulties in generating automatic log sources and fails to register the agent entry within the Admin WinCollect tab.
Symptom
The managed WinCollect Agent encounters an error while attempting to create auto-log sources and agent on the QRadar end, resulting in an error message appearing on the WinCollect side.
07-19 12:00:03.615 INFO SRV.Code.SSLConfigServerAPIClient.v2.XXXXXXXXX : Register Instance response type 2 size 57 version 2.2 - An error was reported on server. Check the server's log files for details.. ALEResp(200) Check the error logs.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]
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Document Information
Modified date:
30 August 2024
UID
ibm17161564