General Page
Welcome to the IBM Technology Expert Labs Essential Management home page.
We provide day 2 and management services for Clients Software, contracted in a subscription fixed priced model starting at 12 month terms.
Our IBM Expert Labs team work 24x7 to patch software, maintain, and monitors the entire platform (including Red Hat OpenShift container platform (OCP), storage, and watsonx / Cloud Pak) in support of Client’s production and non-production workload.
We provide day 2 and management services for Clients Software, contracted in a subscription fixed priced model starting at 12 month terms.
Our IBM Expert Labs team work 24x7 to patch software, maintain, and monitors the entire platform (including Red Hat OpenShift container platform (OCP), storage, and watsonx / Cloud Pak) in support of Client’s production and non-production workload.
Our Mission
- Provide Day 2 services for clients IBM software, OpenShift and watsonx platforms
- Offer a viable option for clients with custom requirements that fall outside of SaaS
- Deliver a successful experience with IBM Software to support follow-on sales
- Lead every engagement with a named Technology Expert Labs consultant to partner with our Clients on their journey
- Maintain operational excellence allowing clients to focus on their business value
How it works
- Client brings their own
- Software license (and retain the rights)
- Hyperscaler of choice (AWS, Azure, IBM Cloud, on premises) all supported
- Renewable fixed price subscription service
- Offered in 1-5 year term
- Provides
- Pro-active monitoring and alerting services (24 x 7)
- Patch Management for both OpenShift and IBM Software
- Backup and Restore Services
- IBM ticketing system (dedicated Salesforce mission) ability to directly collaborate with product support as needed
- Change Management flexible scheduling
- Optional add-ons
- Technical dedicated resources for hands-on optimization and tuning
- Custom Application Management & Performance Monitoring
- Input into architecture & application design
- Transacted through a statement of work (SOW)
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p0000006xtCAAQ","label":"Services"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCA0YO","label":"IBM watsonx.data"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
22 January 2025
UID
ibm17159138