Troubleshooting
Problem
Managed WinCollect agents are not able to register with QRadar and multiple session for port 8413 are created with CLOSE_WAIT status in the Windows server where the WinCollect agent is installed.
Symptom
- Agent is unable to register with QRadar.
- Multiple connections for port 8413 are created on the Windows server with CLOSE_WAIT status.
Note: You can use the netstat -a command in the Windows cmd to check these connections:
- Errors of SSL Negotiation issue are seen in the QRadar side. In the managed host that is being used as the configuration server the following errors are seen in /var/log/qradar.log:
[INFO] Following message suppressed 149 times in 300000 milliseconds [ERROR] hit an SSL Negotiation issue, most likely tried to connect with an invalid PEM Received fatal alert: certificate_expired
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"}]
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Document Information
Modified date:
27 June 2024
UID
ibm17159067