Troubleshooting
Problem
Seeing an "application error" message when trying to access the "about" page in QRadar SIEM Web UI.
Symptom
“Application error
An error has occurred. Return and attempt the action again."
The following error is located within /var/log/qradar.error:
[tomcat.tomcat] [(..) (7687) /console/do/qradar/about] org.apache.jsp.qradar.jsp.About_jsp: [ERROR] [NOT:0000003000][X.X.X.X/- -] [-/- -]An error occurred in the _jspService method for org.apache.jsp.qradar.jsp.About_jsp: multiple points
[tomcat.tomcat] [(..) (7687) /console/do/qradar/about] java.lang.NumberFormatException: multiple points
[tomcat.tomcat] [(..) (7687) /console/do/qradar/about] at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1927)
(..)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"TS016535091","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
26 June 2024
UID
ibm17158854