Troubleshooting
Problem
Attempting to open a window that uses Java from controller classic from certain effected workstations returns the error:
Clicking on Details we see the following message (the exact message withe line concerning unable to find valid certification path to requested target is expected to be repeated and lower in the error):
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!at
....
path building failed: com.ibm.security.cert.IBMCertPathBuilderException: unable to find valid certification path to requested target
Clicking on Details we see the following message (the exact message withe line concerning unable to find valid certification path to requested target is expected to be repeated and lower in the error):
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!at
....
path building failed: com.ibm.security.cert.IBMCertPathBuilderException: unable to find valid certification path to requested target
Symptom
Workstations effected are unable to open windows that require Java in Controller classic.
This is more likely to be encountered when the controller application server is installed on a different network that is not trusted. Controller on Cloud environment are more likely effected as they are hosted in IBM cloud servers.
This is more likely to be encountered when the controller application server is installed on a different network that is not trusted. Controller on Cloud environment are more likely effected as they are hosted in IBM cloud servers.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Controller-\u003EBA - Cognos Controller-\u003EError"}],"ARM Case Number":"TS016384255","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.1"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm17156761