Troubleshooting
Problem
Opening the QRadar Rule Wizard, and hitting the next button after the Rule tests are completed results in a blank page. Users may also notice that email notifications are not sent.
Checking /var/log/qradar.error at this time shows an exception such as:
[tomcat.tomcat] [<user>@<ip_address> (8393) /console/do/rulewizard] com.q1labs.uiframeworks.struts2.interceptors.RequestProcessorInterceptor: [ERROR] [NOT:0000003000][<ip_address>/- -] [-/- -]Error executing JSP
[tomcat.tomcat] [<user>@<ip_address> (8393) /console/do/rulewizard] javax.xml.bind.UnmarshalException
[tomcat.tomcat] [<user>@<ip_address> (8393) /console/do/rulewizard] - with linked exception:
[tomcat.tomcat] [<user>@<ip_address> (8393) /console/do/rulewizard] [org.xml.sax.SAXParseException: Invalid byte 1 of 1-byte UTF-8 sequence.]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtrAAA","label":"Rules"}],"ARM Case Number":"TS016426856","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Historical Number
TS016426856
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Document Information
Modified date:
07 June 2024
UID
ibm17156759