IT46194: USER ADDED TO STORAGE INSIGHTS SUBSCRIPTION CANNOT ACCESS STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• A user without an IBMID (IUI) was added to a subscription
  and could not access Storage Insights after accepting the
  invitation.  Storage Insights does not load.  The following
  message was displayed instead:
  
  You have successfully established a secure connection to
  Storage Insights.
  
  
  As a workaround, a user with administrator role in Storage
  Insights can remove and re-add user.
  
  https://www.ibm.com/docs/en/storage-insights?topic=started-addi
  ng-removing-users
  

Local fix

• A user with administrator role in Storage Insights can remove
  and re-add user.
  
  https://www.ibm.com/docs/en/storage-insights?topic=started-addi
  ng-removing-users
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users modifying user access             *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A user without an IBMID (IUI) was added to a                 *
  * subscription and could not access Storage Insights           *
  * after accepting the invitation.  Storage Insights does       *
  * not load.  The following message was displayed               *
  * instead:                                                     *
  *                                                              *
  * You have successfully established a secure                   *
  * connection to Storage Insights.                              *
  *                                                              *
  *                                                              *
  * As a workaround, a user with administrator role in           *
  * Storage Insights can remove and re-add user.                 *
  *                                                              *
  * https://www.ibm.com/docs/en/storage-insights?topic=started-a *
  * ddi                                                          *
  * ng-removing-users                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels