Troubleshooting
Problem
The following message might be displayed when you save a Google G Suite Log Source: "Access denied. You are not authorized to read activity records".
Symptom
When you save a Google G Suite Log Source, the following message can be seen in the qradar.log file.
Attempting to access the login application.
Error: An I/O operation failed or was interrupted. Typically occurs due to connection issues. For more information see the "Raw Error Message".
Error: Parameters : Service Account Credentials
Error: 401 Unauthorized
Error: {
Error: "code" : 401,
Error: "errors" : [ {
Error: "domain" : "global",
Error: "location" : "Authorization",
Error: "locationType" : "header",
Error: "message" : "Access denied. You are not authorized to read activity records.",
Error: "reason" : "authError"
Error: } ],
Error: "message" : "Access denied. You are not authorized to read activity records."
Error: }
The following information can also be seen in the qradar.log file.
May 2 18:29:29 ::ffff:127.0.0.1 [ecs-ec-ingress.ecs-ec-ingress] [Google G Suite Activity Reports Rest API Protocol Provider Thread: class com.q1labs.semsources.sources.googlegsuiteactivityreportsrestapi.GoogleGSuiteActivityReportsRESTAPIProviderxxx] com.q1labs.semsources.sources.googlegsuiteactivityreportsrestapi.GoogleGSuiteActivityReportsRESTAPIProvider: [ERROR] [NOT:0000003000][xx.xx.xxx.xx/- -] [-/- -]An error occured during execution of provider class com.q1labs.semsources.sources.googlegsuiteactivityreportsrestapi.GoogleGSuiteActivityReportsRESTAPIProviderXXX
May 2 18:29:29 ::ffff:127.0.0.1 [ecs-ec-ingress.ecs-ec-ingress] [Google G Suite Activity Reports Rest API Protocol Provider Thread: class com.q1labs.semsources.sources.googlegsuiteactivityreportsrestapi.GoogleGSuiteActivityReportsRESTAPIProviderXXX] com.google.api.client.googleapis.json.GoogleJsonResponseException: 401 Unauthorized
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
01 August 2024
UID
ibm17152287