IBM Support

QRadar SOAR: Cannot run an incident script from inside the MSSP configuration organization

Troubleshooting


Problem

Scripts cannot be run against incidents when testing them from the MSSP configuration organization.

Symptom

When testing scripts against an incident, the message "Incident not found - please try a different incident ID" might be returned.
mssp script

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cwqYAAQ","label":"Resilient Core-\u003EMSSP"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"}]

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Document Information

Modified date:
13 May 2024

UID

ibm17151113