Troubleshooting
Problem
Administrators experience issues upgrading QRadar managed host, the process requests to accept the License Agreement and it fails with a system setup failed error after accepting the agreement:
System setup failed. Please logout/login on the console terminal to reconfigure system.
FAILED to install QRadar Log Manager
Note: A managed host upgrade does not require to accept the License Agreement, in this case the request is part of the issue.
Resolving The Problem
- SSH to the QRadar console as the root user.
- SSH to the managed host where the upgrade fails.
- Run the following command:
echo `date` > /opt/qradar/conf/.configdone - log out and login to the system:
logout login - Run the installer
Result:
The installation runs successful without asking to accept the License Agreement.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"TS016025107","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
13 May 2024
UID
ibm17150391