Troubleshooting
Problem
When attempting to access Cognos portal with SSO, users are instead prompted for the Cognos log in screen.
Symptom
- issue is intermittent
- restarting Cognos does not help
- restarting the OS where Cognos is running on allows it to work again
- IIS is authenticating successfully (no windows prompt)
- manual sign on is successful (when prompted at cognos log in screen)
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm17150047