Troubleshooting
Problem
There are times when the SLA appears to be calculated outside the response time for an Organisation that has Calendars and Shifts.
This can get quite complex to calculate and one thing that is worth noting is that it is influenced by the timezone of the server and the timezone of the user.
Symptom
The response time for a Work Order that has an SLA applied will show outside of the shift time.
DATABASE Fields Attribute
SLA -> Response SLARECORDS.RESPONSEDATE
Work Order -> Target Start WORKORDER.TARGSTARTDATE
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000F85DAAS","label":"Maximo Application Suite-\u003EMAS Applications-\u003EManage-\u003EApplications"}],"ARM Case Number":"TS014148370","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
01 May 2024
UID
ibm17149965