Troubleshooting
Problem
Users receive many timeout session in QRadar Web Console UI, even though user timeout settings is for 0.
Symptom
In Console's /var/log/httpd/ssl_access_log:
"GET /console/core/js/inactivityTimeout.js?version=-1921007956 HTTP/1.1" 200 1147
"GET /console/qradar/js/qradarWidgets/userManagement/nls/UserInactivityTimeoutnl.js HTTP/1.1" 200 262
"GET /console/core/js/inactivityTimeout.js?version=-1921007956 HTTP/1.1" 200 1147
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"TS015965911","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]
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Document Information
Modified date:
22 April 2024
UID
ibm17149007