Troubleshooting
Problem
Upgraded Content Platform Engine from 5.5.8 to 5.5.12 base version. Health check looks good.
FileNet Upgrade Status status shows upgraded
Unable to add or retrieve documents from the upgraded 5.5.12 repository.
Symptom
Receive the following error in ACCE:
The [initialize] operation on the fixed content provider [com.filenet.engine.content.fcprovider.centera.CenteraFCP(0)] failed. Message was: FPLibrary (libFPXML64.so: cannot open shared object file: No such file or directory)
ce_system0.log has the following message:
2024-04-11T14:13:06.423 00000140 ENG FNRCC0110E - ERROR MethodName: initialize, PrincipalName: , GlobalTxn: true, UserTxn: false, ExceptionMsg: The [initialize] operation on the fixed content provider [com.filenet.engine.content.fcprovider.centera.CenteraFCP(0)] failed. Message was: FPLibrary (libFPXML64.so: cannot open shared object file: No such file or directory)\ncom.filenet.api.exception.EngineRuntimeException: FNRCC0110E: CONTENT_FCP_OPERATION_FAILED: The [initialize] operation on the fixed content provider [com.filenet.engine.content.fcprovider.centera.CenteraFCP(0)] failed. Message was: FPLibrary (libFPXML64.so: cannot open shared object file: No such file or directory) failedBatchItem=0\n at com.filenet.engine.content.fcprovider.centera.CenteraFCP.initialize(CenteraFCP.java:217)\n at com.filenet.engine.content.fcprovider.centera.CenteraFCP.initialize(CenteraFCP.java:87)\n at
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNVNV","label":"IBM FileNet Content Manager"},"ARM Category":[{"code":"a8m0z000000bmUIAAY","label":"ACCE-\u003EStorage Areas"}],"ARM Case Number":"TS015969020","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
28 April 2025
UID
ibm17148587