Troubleshooting
Problem
Attempting to start the Tivoli Enterprise Monitoring Server (TEMS) which is the 'ms' component that is associated with kdsmain process, can sometimes fail. TEMS could be of course installed as part of HUB or Remote-Tems and it can occur on Linux, Unix or Windows platform. This document describes one scenario of such failure with resolution in Linux/UNIX operating system.
Symptom
We try to start TEMS process with "itmcmd" command and we see the following output:
# ./itmcmd server start RTEMS
Starting TEMS...
It can take up to ten minutes.
KCIIN0521E ...Error encountered during product startup.
...Please check log file, if one exists, and env.config, ms.ini or ms.environment if it exists in /opt/IBM/ITM/config for possible errors.
At some stage TEMS had to be in stopped state. When re-starting it, then problem displayed above occurs.
Within $CANDLEHOME/logs/itm_config.trc file as TEMS attempts to start, the following possible messages could be evident:
2024-04-10 23:21:09.928-08:00 ITMinstall.CandleServer main [LOG_INFO]
Starting TEMS... (traceKey:1712816469926)
2024-04-10 23:21:09.930-08:00 ITMinstall.CandleServer main [LOG_INFO]
It can takes up to ten minutes. (traceKey:1712816469930)
2024-04-10 23:21:40.134-08:00 ITMinstall.CandleServer main __ERROR__ (traceKey:1712816500134)
Exceptions.UnabletoStartAgent: Exceptions.UnabletoStartAgent
at ITMinstall.Utilities.GetPID(Utilities.java:1167)
at ITMinstall.Utilities.LogStarter(Utilities.java:4865)
at ITMinstall.CandleServer.StartCMS(CandleServer.java:196)
at ITMinstall.CandleServer.main(CandleServer.java:466)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[{"code":"a8m3p000000hBWlAAM","label":"ITM\u00a0TEMS Troubleshooting"}],"ARM Case Number":"TS015954068","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Historical Number
TS015954068
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Document Information
Modified date:
10 July 2024
UID
ibm17148206