Troubleshooting
Problem
WinCollect 7.3.1-43 upgrade in QRadar 7.5.0 UP8 fails to complete with these errors in the following logs located under /var/log/setup*
patches.log
[WARN](-i-patchmode) [6/9] Install & Upgrade Packages PROBLEMS! Can we roll back?? [6/9] Install & Upgrade Packages ? yes
[WARN](-i-patchmode)[6/9] Install & Upgrade Packages Attempted rollback of 6 and 6 executors were rolled back.
Problem executor was [6/9] Install & Upgrade Packages errorLog=
Revert Errors: at Patch/Factory.pm line 285.}}
[WARN](-i-patchmode)[6/9] Install & Upgrade Packages Attempted rollback of 6 and 6 executors were rolled back.
Problem executor was [6/9] Install & Upgrade Packages errorLog=
Revert Errors: at Patch/Factory.pm line 285.}}
dnf.verbose.log
[ERROR] Error in PREIN scriptlet in rpm package AGENT-WINCOLLECT
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectConfigServer
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectFileForwarder
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectJuniperSBR
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftDHCP
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftDNS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftExchange
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftIAS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftIIS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftISA
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftSQL
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectNetAppDataONTAP
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectWindowsEventLog
[CRITICAL] Transaction failed}}
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectConfigServer
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectFileForwarder
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectJuniperSBR
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftDHCP
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftDNS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftExchange
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftIAS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftIIS
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftISA
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectMicrosoftSQL
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectNetAppDataONTAP
[ERROR] Error in PREIN scriptlet in rpm package PROTOCOL-WinCollectWindowsEventLog
[CRITICAL] Transaction failed}}
Symptom
WinCollect 7.3.1-43 in QRadar 7.5.0 UP8 upgrade fails to complete during rpm update.
Document Location
Worldwide
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Document Information
Modified date:
17 June 2024
UID
ibm17147750