Troubleshooting
Problem
The case-init job which is supposed to update the Case Manager components fails to complete.
Due to this failure, some parts of CP4BA are unusable.
Symptom
The case-init job's pod Websphere Liberty messages.log file contains the following:
INFO: Your session expired.
INFO: Your session expired.
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Your session expired because of inactivity. java.lang.Exception: Creation of ICM Plugins failed at com.ibm.ecm.icm.config.init.ConfigureNavigator.createNavigatorArtifacts(ConfigureNavigator.java:49) at com.ibm.ecm.icm.config.init.InitCaseManager.main(InitCaseManager.java:28) Mar 13, 2024 12:24:16 PM com.ibm.ecm.icm.config.init.InitCaseManager main SEVERE: Case Init failed java.lang.Exception: Creation of ICM Plugins failed at com.ibm.ecm.icm.config.init.ConfigureNavigator.createNavigatorArtifacts(ConfigureNavigator.java:49) at com.ibm.ecm.icm.config.init.InitCaseManager.main(InitCaseManager.java:28)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000F91fAAC","label":"Operate-\u003EBAW Install\\Upgrade\\Setup-\u003EBAW Case Manager-\u003ECase Init Job"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
27 March 2024
UID
ibm17145342