Troubleshooting
Problem
1- The DOORS Database Server service remains in "Stopping" state and requires to manually kill the process
2- The users cannot perform an archive or restore of a module or project. The archive process hangs followed by error:
Symptom
Users are able to use the DOORS application however, certain functionality such as Archiving or editing a module causes the DOORS Client application to crash.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000CimHAAS","label":"ERM DOORS-\u003EArchive\/Restore"},{"code":"a8m50000000CipVAAS","label":"ERM DOORS-\u003EServer Administration"}],"ARM Case Number":"TS015836422","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
28 March 2024
UID
ibm17145308