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WinCollect: Unable to upgrade WinCollect on HA environment due to missing symbolic links for cliniq

Troubleshooting


Problem

The administrator is unable to upgrade WinCollect in QRadar, the installer fails with errors related to clinq:
[ERROR](s-ni-testmode) Unable to find cliniq at /opt/qradar/support/cliniq or /media/updates/cliniq/cliniq
[ERROR](s-ni-testmode) Unable to run cliniq.

Symptom

  • This error can be skipped in non-HA environments by using the flag --skip-cliniq along with the installer: 
    ./installer --skip-cliniq
  • The flag --skip-cliniq does not work on HA environments, the upgrade runs successfully on the primary console, but it fails with the same clinq errors on the secondary console.
  • Example of the errors seen when the WinCollect upgrade fails: 
    [INFO](s-ni-testmode) Determining newest version of cliniq, based on patch config
[ERROR](s-ni-testmode) Unable to find cliniq at /opt/qradar/support/cliniq or /media/updates/cliniq/cliniq
[ERROR](s-ni-testmode) Unable to run cliniq.
[INFO](s-ni-testmode) Set Console_Name status to 'Patch Test Failed'
[ERROR](s-ni-testmode) Patching can not continue

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"TS015595996","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]

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Document Information

Modified date:
12 April 2024

UID

ibm17145202

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