Troubleshooting
Problem
This technote provides the steps to resolve the errors that are displayed after configuring the IIB agent for Application Performance Management and IBM Cloud App Management.
Symptom
After installing and configuring the IIB agent, the data for Broker status attribute and Execution group status attribute is not displayed on APM UI, instead the following errors are displayed while configuring the IIB agent:
- BIP2277W: An error occurred while opening user exit directory
'/opt/ibm/apm/agent/aix526/qi/config/wmb80/lib64'. - BIP2277W: An error occurred while opening user exit directory
'/opt/ibm/apm/agent/aix526/qi/config/wmb110/lib64'.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8G7U","label":"IBM Cloud App Management"},"ARM Category":[{"code":"a8m0z0000001idZAAQ","label":"Cloud App Management Server-\u003EDO NOT CREATE SPECIFIC AGENTS -USE APM"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m500000008axBAAQ","label":"APM Agents"}],"Platform":[{"code":"PF002","label":"AIX"}],"Version":"All Versions"}]
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Document Information
Modified date:
27 March 2024
UID
ibm17145026