Troubleshooting
Problem
Applications or functions, do not connect to SOAR, CP4S or QRadar Suite because the host name and the SSL certificates do not match.
Symptom
The following is seen in the application's logs.
2024-03-08 07:36:23,435 WARNING [connection] [MainThread] Certificate did not match expected hostname: x.x.x.x. Certificate: {'subject': ((('commonName', 'resilient.localdomain'),),), 'issuer': ((('commonName', 'resilient.localdomain'),),), 'version': 3, 'serialNumber': '02F0B449', 'notBefore': 'Feb 26 16:01:59 2024 GMT', 'notAfter': 'Feb 25 16:01:59 2025 GMT', 'subjectAltName': (('DNS', 'resilient.localdomain'),)}
2024-03-08 07:36:23,435 WARNING [api] [MainThread] SSLError: HTTPSConnectionPool(host='x.x.x.x', port=443): Max retries exceeded with url: /rest/session?include_permissions=false (Caused by SSLError(CertificateError("hostname 'x.x.x.x' doesn't match 'resilient.localdomain'"))) in resilient.co3base.BaseClient.set_api_key.<locals>.__set_api_key, retrying in 2 seconds...
The application does not work and configuration test does not complete.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvqKAAQ","label":"Integrations"}],"ARM Case Number":"TS015650050","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEGM63","label":"IBM Security QRadar SOAR on Cloud"},"ARM Category":[{"code":"a8m0z000000cvqKAAQ","label":"Integrations"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8pAAA","label":"Support-\u003ECases"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
08 March 2024
UID
ibm17131004