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IBM Security - RabbitMQ Support

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Abstract

RabbitMQ is an asynchronous messaging system that is used as a foundational technology for Privilege Vault On-Premises and is used with the Distributed Engine component. It is the recommended messaging system that functions as a queue of work for Distributed Engine to receive and publish messages to and from, but RabbitMQ is a 3rd party product and is not owned, operated, or managed by IBM Security.
The purpose of this document is to clarify how IBM Security supports RabbitMQ.

Content

IBM Security Technical Support Responsibilities  
  • Assist customers by supplying general information about RabbitMQ.
  • Help deploy RabbitMQ as a single node. 
  • Supply links to publicly available RabbitMQ documentation.
Customer Responsibilities  
  • Customers are responsible for creating, deploying, and troubleshooting certificates or certificate errors with RabbitMQ.
  • Because each customer environment is unique and can include products from many different vendors, customers are responsible for troubleshooting and solving network or 3rd party product issues in their environments.
  • Upgrade RabbitMQ or apply any hotfixes, patches, or security updates for RabbitMQ.
  • Customers are responsible for clustering or re-clustering RabbitMQ if a cluster has failed. If necessary, IBM Security Technical Support can provide links to non-IBM Security resources which describe how to cluster or re-cluster a RabbitMQ.
  • Determine root causes for RabbitMQ issues that do not include a Privilege Vault Component.

In all cases IBM Security Technical Support will act to ensure Privilege Vault is functional, but this may not always result in the same architecture if RabbitMQ Clusters are not fully operational.

IBM Security Technical Support will assist customers who use RabbitMQ in a clustered configuration to determine whether a defect exists in the software. If there is a defect in a IBM Security application which only appears when RabbitMQ is in a Cluster or only occurs when a customer has RabbitMQ with SSL, then it will be addressed and fixed according to its severity since the product does support (is compatible with) Clustering and RabbitMQ with SSL. 
If a customer reports an issue to IBM Security Technical Support and it is found to be an issue with a customer’s RabbitMQ, either the customer can remediate the cluster issue or IBM Security Technical Support can restore functionality by changing the Privilege Vault to point to an individual node. 
For Clustered Environments  

IBM Security will not reconfigure RabbitMQ clustering, since this is part of hosting and maintaining a RabbitMQ on-premises environment.

Note: Federation is not supported.

RabbitMQ Federation is incompatible with Blocking Calls in Privilege Vault and as such we do not support it at the current time. While it is possible for the application to function with Federation enabled, Blocking Calls will be unreliable.

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Document Information

Modified date:
12 March 2024

UID

ibm17130796

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