IBM Support

QRadar: Time Synchronization to a primary host or Console has failed

Troubleshooting


Problem

The QRadar Dashboard displays repeated System Notification messages:
"Time Synchronization to a primary host or Console has failed".

Symptom

  1. QRadar logs report a chrony error in /var/log/qradar.log.
  2. Administrators see offenses created with an end time that occurs in the future.
  3. Search results that are erroneous or do not return results from the managed host when you know the event exists.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtNAAQ","label":"Deployment"}],"ARM Case Number":"TS011331881","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]

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Document Information

Modified date:
14 June 2024

UID

ibm17122483