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Planning Analytics on Cloud - Troubleshooting IBM Cognos Secure Gateway (SG) ODBC connection to database issues - with extra info on Oracle

Question & Answer


Question

Connecting from a Planning Analytics TM1 server in the IBM Cloud to my own on premise database. How to troubleshooot and ensure my configuration is correct?

Typical symptom is that PAA Secure Gateway admin test of the data souce with user name and password returns: "An error has occurred while testing DSN". But no traffic is seen in the local SG client's log.

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Document Information

Modified date:
28 May 2020

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swg22017345