"User ABC already logged in to this database" if run TBwD report first, and then launch a new/fresh copy of Excel

Inside Controller, user clicks "Group - Reports - Trial Balance with Drilldown..."


User chooses some selections/parameters, and then clicks "Send to Application":


Excel opens, and displays the relevant data.

• • Notice (below) how the Controller add-in bar shows that 'Log on...' is greyed out (therefore the user is logged onto the Excel link):

If the user launches 'Task Manager' they will see that there is only one copy of EXCEL.EXE process running:


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User now launches Excel from the Start Menu.

• This causes a 'fresh' copy of Excel to start loading:

If the user launches 'Task Manager' they will now see that there are two copies of the EXCEL.EXE process running:


Inside this 'new' Excel instance, the user then clicks on the 'Controller' add-in menu bar, and then clicks 'Log on...':


User types in their username/password:


An error appears:

User ADM already logged in to this database

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Depending on what the end user does not (in other words, what order they close the above screens) the following error may appear:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Error 1
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateNativeUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMessage(SoapMessage message)
at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)
at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
--- End of inner exception stack trace ---
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