How To
Summary
A user is having issues with logging into Blueworks Live, with the IBMid they have registered with as the same user in Blueworks Live, but are still getting the error stating they are not registered as a Blueworks Live user.
Objective
When a user is attempting to log in to Blueworks Live with their IBMid and that IBMid is also the same one registered in BWL as a licensed user, and unable to login to Blueworks Live
The problem is that the IBMid has a different communication email vs the IBMid email that it is set to. Blueworks has the IBMid email address registered as a licensed user in BWL. But within the myIBM profile, the email address that is registered is not the same as the IBMid and the communication email registered. So BWL is having an issue recognizing the email address as a registered user and throwing out the following error after logging in with your IBMid. The error thrown is as follows:
"The authenticated user is not a Blueworks Live user. Contact your Blueworks Live account administrator for access."
Steps
To remeidate this issue, you will want to double check your myIBM profile settings. You want to make sure the IBMid and the registered email address (for communications) are the same email address and it is the same email address that is registered in BWL.
- Go to https:/myibm.ibm.com
- Enter the IBMid you have registered for your BWL account, and Continue.
- If Two Factor Authentication has been set, please follow the steps to verify and authenticate your account.
- If Two Factor Authentication is not on, please move forward by entering your password and Continue.
- Once you are logged in, you are greeted with the MyIBM Dashboard.
- Go to the Profile tab, next to the My IBM and Billing tabs.
- Verify that Under the IBMid, is set to the same email you registered for BWL.
- Verify that under the Contact Information, the e-mail address is the same email address you registered for BWL with.
- If needed please update the IBMid and/or email address accordingly to have the same email that is registered in BWL.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
23 February 2024
UID
ibm17121436