Troubleshooting
Problem
When using IBM Case Manager APIs in Business Automation Workflow (BAW) to promote or demote case stages under continuous heavy load in a Cloud Pak for Business Automation (CP4BA) environment, it sometimes hangs randomly for 30 seconds and exceptions are thrown in FileNet Content Platform Engine (CPE), BAW and Custom application logs.
Symptom
Following exceptions are observed in BAW and CPE trace.log files:
An unexpected exception occurred. Message was: ; nested exception is: javax.transaction.HeuristicMixedException
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred.
Message was: ; nested exception is: javax.transaction.HeuristicMixedException
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred.
Message was: ; nested exception is: javax.transaction.HeuristicMixedException
and (with BAW diagnostic trace org.apache.cxf.*=all):
java.net.SocketTimeoutException: connect timed out
[...]
[...]
at com.ibm.ws.wsat.service.impl.WebClientImpl$3.call(WebClientImpl.java:120)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000LQWfAAO","label":"Other"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
21 February 2024
UID
ibm17120733