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Error starting newly installed Rational DOORS client: err k32getprocessmemoryinfo KERNEL32.dll

Troubleshooting


Problem

Receive error the procedure entry point k32getprocessmemoryinfo could not be located in the dynamic link library KERNEL32.dll.

Symptom

Install the Rational DOORS client the first time and receive error when trying to start it. Rational DOORS client not starting:


The procedure entry point k32getprocessmemoryinfo could not be located in the dynamic link library KERNEL32.dll

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.6.1;9.6.1.1;9.6.1.2;9.6.1.3;9.6.1.4;9.6.1.5;9.6.1.6;9.6.1.7;9.6.1.8;9.6.1.9","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg22008915