Troubleshooting
Problem
Receive error when trying to edit user "The user record cannot be edited. Unable to acquire user record lock.".
Symptom
User receives error Invalid username or password when trying to log in to Rational DOORS.
The Administrator also receives error when trying to edit the user:
The user record cannot be edited. Unable to acquire user record lock.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.6.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg22001733