IBM Support

Customer access Portal for IBM® Service Management Unite Automation and Z ChatOps

Question & Answer


Question

What is IBM® Service Management Unite Automation and IBM® Z ChatOps and how do I download these components?

Answer

General Information

This portal contains the latest information about IBM Service Management Unite Automation and IBM Z ChatOps which are two offerings that are available as electronic downloads for users of IBM Z System Automation and IBM Z NetView.

If you are looking for information about IBM Service Management Unite Enterprise Edition instead of IBM Service Management Unite Automation, refer to the customer access portal information available to users of the following suites: IBM Z Service Management Suite, IBM Z Service Automation Suite, and IBM Z Monitoring Suite.

IBM Service Management Unite Automation is a web-based systems management console that provides enterprise-wide visibility on automated resources like started tasks, middleware systems and applications that are controlled by IBM Z System Automation. Likewise Service Management Unite allows to monitor the overall health status of NetView® domains including task utilization and network details. It also provides the ability to create and edit automation statements from the NetView automation tables.

IBM Z ChatOps enables ChatOps for IBM Z environments

IBM Z ChatOps provides an intelligent chatbot that gives users access to information from Z systems management tools, such as IBM Z System Automation, IBM Z NetView, and IBM OMEGAMON, directly into Slack or Mattermost. Easily notify the IT operations team in the chat tool about alerts from IBM Z applications. IBM Z ChatOps leverages and integrates with Service Management Unite for a broad access to systems management data and to enable chat users to drill down into web-based dashboards with additional information.
With Z ChatOps, accelerate incident resolution and enable collaborative problem isolation and faster onboarding of next-gen IBM Z operators.

Download Information

IBM Service Management Unite Automation software downloads are available on the following url: http://ibm.biz/smu-auto-download

IBM Z ChatOps software downloads are available on the following url: http://ibm.biz/zchatops-download

To access the download link you will need your IBM customer ID and password as well as the access key. You can identify your access key as follows:

Access Key for Service Management Unite Automation:
View the PDF which is supplied with the product materials on a CD titled "Accessing IBM Service Management Unite Automation". The form number is
LCD8-2753.

Alternatively, you can find the access key and additional download information on your z/OS system in dataset SINGSAMP(INGESMU) if you have a recent IBM Z System Automation installation.

Access Key for IBM Z ChatOps:
View the PDF which is supplied with the product materials on a CD titled
"Memo - Accessing IBM Z ChatOps on IWM". The form number is LC27-9720.

If you have misplaced the CD you can reorder the product materials via Shopz. You can also contact IBM support or the smusup@de.ibm.com email ID. Please include your IBM customer and contact info when emailing IBM.

On the download pages, download the packages depending on your needs:

  • To run it in a container environment, download the pre-installed Docker image.
  • To install its components separately by yourself, download the native installation package.
Be sure to check the readme file for more details.
 

Product Documentation

For more details about the installation and usage of Service Management Unite, refer to the product documentation:
http://ibm.biz/smuauto-install

For more details about the installation and usage of IBM Z ChatOps, refer to the product documentation:
http://ibm.biz/ZChatOpsDoc

What's New?

What's new in Service Management Unite Automation V1.1.8

What's new in Z ChatOps V1.1

Integrations

Service Management Unite and Z ChatOps support integration with many different backend products such as IBM Z System Automation, IBM Z NetView, and Zowe™.

To integrate automation domains that are managed by IBM Z System Automation into Service Management Unite and Z ChatOps, you need to configure the End-to-End adapter included in IBM Z System Automation:
https://www.ibm.com/support/knowledgecenter/SSWRCJ_4.2.0/com.ibm.safos.doc_4.2/End2EndAdapt/e2e_quick_startup.html

To integrate IBM Z NetView domains into Service Management Unite and Z ChatOps, you need to configure the NetView REST service.
See here for more details on the software prerequisites and the required configurations depending on the desired functionality.  
 

Feedback can be sent to smusup@de.ibm.com.

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SS342A","label":"IBM Service Management Unite Automation"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SS9U8J","label":"IBM Service Management Unite"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSAHQR","label":"IBM Z System Automation"},"Component":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"4.2","Edition":"","Line of Business":{"code":"LOB17","label":"Mainframe TPS"}},{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSWRCJ","label":"Tivoli System Automation for z\/OS"},"Component":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"4.1","Edition":"","Line of Business":{"code":"LOB17","label":"Mainframe TPS"}},{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSZJDU","label":"IBM Z NetView"},"Component":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"6.3","Edition":"","Line of Business":{"code":"LOB17","label":"Mainframe TPS"}}]

Document Information

Modified date:
17 March 2021

UID

swg21998121