IBM Sterling Order Management Holiday Readiness Series

IBM Sterling Order Management Holiday Readiness Series

The IBM Sterling Order Management Support team are continuously expanding our technical best practices based on the observations and takeaways from our prior supported launches and peak events.
Review our Holiday Readiness webcasts below which contain proven self-help best practices focused on peak performance and stability.  These best practices and technical recommendations are derived from Support and Development experiences with production operations as well as internal performance testing.

2023 Webcasts
IBM Sterling Order Management Holiday Readiness Series 2023
Title Presentation Content Session Recording
Journey to Peak Success
 HR2023-Journey-to-Peak-Success.pdf
For session details click here.		 Plan and take necessary action to position y(our) solution for peak success (retrospect, lessons learned). Session Recording.
Payment Integration & UE Implementation
 HR2023-PaymentsDeepDive.pdf
For session details click here.
IBM shared details on new serviceability enhancements along with a walk-through of the new Payment Audit feature and an example happy path scenario with the Dynamic Charge Transaction Request Distribution feature. Based on lessons learned from common issues seen during prior peak seasons, IBM shared the recommendations, best practices, common payment configurations, and Do's and Don'ts to keep in mind when preparing for this 2023 peak season. Session Recording.
Recommendations & Best Practices
 HR2023-Webcast3-BestPractices_0.pdf
For session details click here.
Recommended Configuration across Applications, Integrations (JMS), and Databases. Best Practices around Inventory Visibility & Payment Integrations Performance Testing & Optimization.  Self-Service & Monitoring Overview. Session Recording.
SME 
Panel Discussion
 HR2023-SME-Panel-Discussion.pdf
For session details click here.		 Hear from SMEs on new features, common issues, and best practices. Explore and leverage new features proactively to ensure the performance, stability, and scalability of your solution during your most critical business period of the year. Session Recording.
Peak Day Mitigation
 HR2023-PeakDayMitigation_0.pdf
For session details click here.
IBM OMS Support SMEs delivered a final session in the 2022 Holiday Readiness series, focused on how to be ready for peak events, including mitigation tips that can be leveraged should an issue arise during peak:
  • Understanding the problem, environment, and process backlogs.
  • Mitigation techniques, including Self-Service tool demo.
  • Workload Separation – Task Queue Agent feature.
  • Freeze Plan & Change Management Process
SMEs discussed the mentioned scenarios along with best practices to handle unanticipated bottlenecks, critical issues, and more. Session Recording.
 
 

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