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IBM Operational Decision Manager support statement for managed cloud database Services

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Abstract

Some components in Operational Decision Manager (ODM) require a relational database to operate. ODM's online detailed system requirements list the supported on-premises databases.
With the increasing role of cloud computing services in deploying applications, IBM provides this support statement for managed cloud database services.

Content

There are solutions that provide managed cloud database services. They include IBM Cloud, Amazon Web Services, Microsoft Azure and Google Cloud, as well as many others that are potentially compatible with the ODM requirements.
ODM is not tested against every solution and configuration that is available.

ODM supports a managed cloud database service when it is equivalent to the on-premises database services that are officially supported. The list of providers and supported versions is available at IBM Operational Decision Manager detailed system requirements.
 

Support statement for managed cloud database services

When a customer contacts IBM Technical Support with a standard usage or defect-related service request about a managed database service, IBM makes a commercially reasonable effort to resolve the issue. ODM support assumes that the problem is common to both native and managed services. IBM might require the customer to recreate the problem by using a native database in order to proceed with the investigation.
If the problem is unique to the managed database service, ODM support expects the customer to work with the support organization for the service to resolve the problem. If the support organization for the service is unable to resolve the problem, ODM support reserves the right to deem the version, release, or fix pack level of the managed service in question to be unsupported.

This risk must be considered when deploying ODM when using such an environment, and customers are encouraged to test problems themselves on a native installation of the operating system prior to contacting IBM support to exclude the managed service as a possible cause.

In addition, for performance-related issues, the customer should first make sure that the managed service is configured and tuned properly, and should have an estimate of how much of the native performance/throughput is expected to be achieved by using the managed service. IBM technical support has no performance benchmarking or tuning guidance available that is unique to such managed services. 

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Document Information

Modified date:
26 January 2024

UID

ibm17108101

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