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JMSWMQ0018 due to RC=2397 AMQ9771 SSL handshake failed for channel connecting from WebSphere Application Server to IBM MQ

Troubleshooting


Problem

WebSphere Application Server (WSAS or WAS) tried to connect to IBM MQ by using a SVRCONN client channel.  The WSAS log has an error:

[Date Time] 000002b4 SendReceiveJM E ERROR : FAILED TO CREATE MQ QUEUE CONNECTION

com.ibm.msg.client.jms.DetailedJMSException: JMSWMQ0018: Failed to connect to queue manager 'MQW1' with connection mode 'Client' and host name 'ipaddr(port)'.

Check the queue manager is started and if running in client mode, check there is a listener running. Please see the linked exception for more information.

...

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)

Caused by: com.ibm.mq.MQException: JMSCMQ0001: WebSphere MQ call failed with compcode '2' ('MQCC_FAILED') reason '2397' ('MQRC_JSSE_ERROR').

at com.ibm.msg.client.wmq.common.internal.Reason.createException(Reason.java:204)

... 59 more

Caused by: com.ibm.mq.jmqi.JmqiException: CC=2;RC=2397;AMQ9204: Connection to host 'ipaddr(port)' rejected. [1=com.ibm.mq.jmqi.JmqiException[CC=2;RC=2397;AMQ9771: SSL handshake failed. [1=javax.net.ssl.SSLException[Received fatal alert: bad_record_mac],3=ipinfo,4=SSLSocket.startHandshake,5=default]],3=ipinfo,5=RemoteTCPConnection.protocolConnect]

...

Caused by: com.ibm.mq.jmqi.JmqiException: CC=2;RC=2397;AMQ9771: SSL handshake failed. [1=javax.net.ssl.SSLException[Received fatal alert: bad_record_mac],3=ipinfo),4=SSLSocket.startHandshake,5=default]

at com.ibm.mq.jmqi.remote.impl.RemoteTCPConnection.protocolConnect(RemoteTCPConnection.java:1318)

...

Caused by: javax.net.ssl.SSLException: Received fatal alert: bad_record_mac

...

The queue manager was on the z/OS platform, where the CHIN job log had an error message CSQX620E with RC=456. 456 means that ICSF callable services returned an error. The comparable message for a distributed (multiplatform) queue manager is AMQ9620E.

Document Location

Worldwide

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Document Information

Modified date:
03 March 2025

UID

ibm17100976

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