IBM Support

QRadar: Unable to log in to the QRadar user web interface

Troubleshooting


Problem

When attempting to log in to the QRadar User Interface (UI), it results in an error that "no license key was detected."

Symptom

When trying to log in to the UI, the following message appears:

No license key was detected. Either the license key is invalid, or has not been deployed.

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"User Interface","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
21 June 2018

UID

swg21680641