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IBM Enterprise Records throws exception when loading EnterpriseRecordsPlugin from IBM Content Navigator

Troubleshooting


Problem

When loading EnterpriseRecordsPlugin from IBM Content Navigator, IBM Enterprise Records throws an exception.

Symptom

Error:
com.ibm.ws.webcontainer.webapp E Error Page Exception:
EnterpriseRecordsPlugin
/EnterpriseRecordsPlugin
Error Page Exception
    com.ibm.ws.webcontainer.webapp.WebAppErrorReport: java.io.IOException: Connection reset by peer

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNVVQ","label":"IBM Enterprise Records"},"ARM Category":[{"code":"a8m0z000000CbTLAA0","label":"IBM Enterprise Records-\u003EInstallation \u0026 Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.2.1"}]

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Document Information

Modified date:
21 December 2023

UID

ibm17097611