Troubleshooting
Problem
Accessing some Cognos Analytics 11 Manage > People > Accounts > Cognos > Groups security object properties over Microsoft Internet Information Server (IIS) web server gateway URI shows blank page or slider pane within the new Glass perspectives viewer.
Symptom
Using Microsoft IIS web server gateway URI observe blank page or a slider pane for some security objects when accessing properties under Manage > People > Accounts > Cognos > Groups.
Issue not observed when accessed directly through the Cognos dispatcher URI.
High Level Summary
Issue IS NOT Dispatcher Gateway URI http(s)://<atc_disp>:9300/bi/v1/disp
Issue IS IIS Web Gateway URI http(s)://<web_server>/ibmcognos/bi/v1/disp
Issue IS accessing Properties page on Cognos security namespace with Groups, Roles and Capabilities
Issue IS NOT with other Cognos Glass UI features
Issue IS NOT with Legacy UI Administration
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6dAAC","label":"Install-\u003EGateway\/Web Server"}],"ARM Case Number":"TS014352393","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.0;and future releases"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm17096312