Troubleshooting
Problem
System Message
The browser cannot connect to to the server. Reload the application and try again. If reloading does
The browser cannot connect to to the server. Reload the application and try again. If reloading does
not solve the problem, the reason might be that you are disconnected from the network
or the server might be down. Error code: 0
In IBM Maximo Asset Management, there may be issues or errors presented due to the introduction of asynchronous communication processes and changes in the Maximo Framework and exception handling. The issue can manifest in many different ways, and the underlying cause may need further troubleshooting in order to determine the exact problem. Below you will find a list of causes, possible fixes or configuration changes that will reduce the amount of interruption seen by users.
In IBM Maximo Asset Management, there may be issues or errors presented due to the introduction of asynchronous communication processes and changes in the Maximo Framework and exception handling. The issue can manifest in many different ways, and the underlying cause may need further troubleshooting in order to determine the exact problem. Below you will find a list of causes, possible fixes or configuration changes that will reduce the amount of interruption seen by users.
Symptom
Why the reload button?
When this message is displayed, the client (browser) has changes that the server does not. To ensure the state of the client and the server are the same, the framework forces the user to reload. After reload, the user should still be in the same application state as at the time of the error.
When this message is displayed, the client (browser) has changes that the server does not. To ensure the state of the client and the server are the same, the framework forces the user to reload. After reload, the user should still be in the same application state as at the time of the error.
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Document Information
Modified date:
15 September 2025
UID
swg21621635