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SFTP or FTP poller front side handlers not finding files on remote server

Troubleshooting


Problem

When you use the SFTP or FTP poller front side handler on the IBM WebSphere DataPower SOA Appliance, the poller does not find the files on the remote server.

Symptom

The following is an example of a message found in the DataPower log for an SFTP poller that does not find files in the target directory:


The X's represent the IP address of the remote SFTP server. Similar entries are found for FTP pollers with this issue.

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"7.7;7.6;7.5.2;7.5.1;7.5;7.2;7.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 June 2018

UID

swg21618712