Troubleshooting
Problem
Running Control Center in a cloud environment and can not execute any reports.
Symptom
Errors found in the Control Center logs
ControlCenterMessages: Error initializing graphic environment.
Stack Trace: com.sterlingcommerce.scc.client.proxy.CCException: ControlCenterMessages: Error initializing graphic environment.
ERROR CCReport - Error initializing graphic environment.
Stack Trace: net.sf.jasperreports.engine.JRRuntimeException: Error initializing graphic environment.
Stack Trace: net.sf.jasperreports.engine.JRRuntimeException: Error initializing graphic environment.
Caused by: java.lang.NullPointerException
at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)
at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwW9AAI","label":"REPORTING\/COGNOS"}],"ARM Case Number":"TS014649000","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2.1;6.3.0;and future releases"}]
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Document Information
Modified date:
07 December 2023
UID
ibm17091520