Troubleshooting
Problem
NOI on OpenShift Container Platform is configured to integrate with IBM Tivoli Directory Server LDAP.
The value 'ServerType: IDS' is set in the noi-operator yaml and the webgui pod starts correctly, however Impact does not.
Symptom
The following messages are in the nciserver log:
Waiting for Impact to be fully functional
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.ERROR The Impact process is not actually running at all. Let the pod restart.
ERROR
Failed to detect a functional Impact server, restarting impact
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.The Impact process pid is 2867
nci_trigger: Failed to trigger policy [UTIL] (error 1)
.ERROR The Impact process is not actually running at all. Let the pod restart.
ERROR
Failed to detect a functional Impact server, restarting impact
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE9G0Q","label":"IBM Cloud Pak for AIOps"},"ARM Category":[{"code":"a8m0z0000000CfqAAE","label":"Watson AIOps-\u003EEvent Manager \/ NOI-\u003EImpact-\u003ESecurity-\u003ELDAP User Repository-\u003EUser repository"}],"ARM Case Number":"TS014896606","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Historical Number
TS014896606
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Document Information
Modified date:
05 December 2023
UID
ibm17090402