Troubleshooting
Problem
This document describes the process for collecting data for problems with the IBM WebSphere® Application Server traditional and WebSphere Liberty core security components. The core security component includes authentication, authorization, user and group search, membership and members, user and group role assignment, SSO (except web SSO), and so on. Gathering this MustGather information before calling IBM support helps you understand the problem and save time analyzing the data.
Avoid delay:For Web Single Sign-on (SSO) component issues, such as SAML, OpenID, OpenID Connect or OAuth, see: MustGather: Web Single Sign-on problems with WebSphere Application Server.
For SPNEGO issues, see: MustGather: Problems with SPNEGO.
For SSL issues, see MustGather: SSL problems on WebSphere Traditional or MustGather: SSL problems on WebSphere Liberty.
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5;8.0;7.0","Edition":"Base;Express;Network Deployment","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
25 April 2025
UID
swg21470063