Troubleshooting
Problem
You are experiencing an error message in IBM® MQ for z/OS®. You would like to know what documentation you must collect (MustGather) so that the IBM MQ Support team can diagnose your problem. If you gather this documentation before you contact support, it expedites the troubleshooting process and saves you time.
Resolving The Problem
Gather this MustGather data before contacting IBM Support:
- Collecting general data for all problems
- Collecting troubleshooting data for this problem
- Troubleshooting hints and tips
- Exchanging data with IBM Support
Collecting general data for all problems
A complete description of the problem, including the following:- IBM MQ version, release, and maintenance level
- Operating system version, release, and maintenance level
- Related products version, and release levels if applicable
Collecting troubleshooting data for this problem
Required (MustGather) data: Optional (MustGather) data:Troubleshooting hints and tips
- Search for error messages in the IBM MQ Documentation
- Search the IBM MQ support site for known problems by using symptoms like the message number and error codes.
- Gather the documentation and work with the IBM MQ support team to resolve your problem.
- Review the error logs and Dumps generated at the point of failure.
Exchanging data with IBM Support
- See Exchanging information with IBM Software Support for FTP and email instructions.
- Go to the IBM My Support site to open or update a case.
Note: Always update your case to indicate that data was sent
- If you need to speak with IBM Software Support, contact your country representative. If you need to speak with IBM Software Support in the US, you can call 1-800-IBM-SERV.
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Version(s)"},{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFKSJ","label":"WebSphere MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Troubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Version(s)"}]
Product Synonym
WMQ MQ
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Document Information
Modified date:
17 May 2022
UID
swg21291690