IBM Support

EDC Component returns 503 (Service Unavailable) in MAS 8.11.1 and Iot usersync fails

Troubleshooting


Problem

When adding or modifying a user in the user management page, it fails for the IoT application with the following error:
image-20231107162809-1
It is also not possible to access the EDC configuration page, as it shows this error page:
image-20231107162828-2

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hAeKAAU","label":"Maximo Application Suite-\u003EMAS Applications-\u003EMonitor"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.11.0"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
07 November 2023

UID

ibm17068046