IT44749: PERFORMANCE DATA COLLECTION FOR PURE STORAGE FLASHARRAY FAILS WITH TASK EXPIRED

APAR status

• Closed as program error.

Error description

• The test connection and probes complete successfully but
  performance monitoring may fail with Task Expired.
  
  This occurs if there is no performance data for a volume, which
  results in an error in the data collector logs:
  - ERROR - Error processing data files. Exiting...
  - DEBUG - Writing status file...
  - DEBUG - Exit code: 99
  - DEBUG - Traceback (most recent call last):
  File "vsi_thirdparty\MainLauncher.py", line 358, in run_reporter
  
  File "Reporter.py", line 90, in start
  File "Reporter.py", line 152, in performance_monitor
  KeyError: '<<volume_name>>'
  

Local fix

• Contact IBM Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Pure FlashArray        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, when monitoring Pure FlashArray,        *
  * the Test Connection and probes complete successfully         *
  * but performance monitoring may fail with Task Expired.       *
  *                                                              *
  * This occurs if there is no performance data for a volume,    *
  * which results in an error in the data collector logs.        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT44750

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels