Troubleshooting
Problem
The SevOne NPM WiFi Collector fails to collect data from Wireless LAN Controller (WLC) devices. The Access Points are not discovered and hence the performance metric data is not collected.
Symptom
The SevOne NMS discovery process cannot discover Access Points on certain WLC devices, whereas it works on similar other WLC devices. It is possible that the objects are already discovered before the WLC device software version is upgraded to a higher version. Even in such cases where objects exist, the data collection might be affected.
Document Location
Worldwide
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Document Information
Modified date:
16 October 2023
UID
ibm17052722