Troubleshooting
Problem
The Installed Operator for Event Manager reports its high level status, which is determined from NOIFormation, CEMFormation and ASMFormation.
The ideal status is "OK"
However, if Phase is "Error", it can be difficult to determine the root cause of the problem.
Symptom
There are two ways to see the Phase setting
1. On the UI, under
Operators->Installed Operators->IBM Cloud Pak for AIOps Event Manager->All Instances
Look at the Phase setting, under the status column.
2. On the command line, use
oc describe noi
or
oc describe noihybrid
to see the Phase setting
As well as the Phase setting the output shows a message, like the example below:
Message: Templating failed 1.6.9/ibm-netcool-prod/charts/ibm-hdm-analytics-dev/charts/ibm-redis/values.yaml:template: values.yaml:91:39: executing "values.yaml" at <include "umbrella-chart.ibm-redis.affinities" .>: error calling include: template: no template "umbrella-chart.ibm-redis.affinities" associated with template "baseibm-netcool-prod"
Phase: Error
Versions:
Available:
Versions:
1.6.2,1.6.3,1.6.3.1,1.6.3.2,1.6.3.3,1.6.4,1.6.5,1.6.5.1,1.6.6,1.6.7,1.6.8,1.6.9
Reconciled: 1.6.9
Phase: Error
Versions:
Available:
Versions:
1.6.2,1.6.3,1.6.3.1,1.6.3.2,1.6.3.3,1.6.4,1.6.5,1.6.5.1,1.6.6,1.6.7,1.6.8,1.6.9
Reconciled: 1.6.9
The important point to note is that the Message might not be the root cause of the Phase error.
This output is collected by the must gather under PROD_NAMESPACES/releasename/noihybrid or PROD_NAMESPACES/deploymentname/noi in the .desc files.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m500000008a6cAAA","label":"NOI Netcool Operations Insights"}],"ARM Case Number":"TS013994520","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.6.0;1.6.1;1.6.10;1.6.2;1.6.3;1.6.4;1.6.5;1.6.6;1.6.7;1.6.8;1.6.9"}]
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Document Information
Modified date:
08 May 2025
UID
ibm17051235