IBM Support

IBM Datacap Navigator: Local Rendering Viewer generates error "Failed to communicate with Datacap Local Service."

Troubleshooting


Problem

Installed the LocalTM service and configured the Local Rendering Viewer according to the documentation. 
Unable to display the scanned in images in the viewer and the following error is displayed in the viewer.
image-20230928170229-3

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZRWV","label":"IBM Datacap"},"ARM Category":[{"code":"a8m0z000000GoCrAAK","label":"Datacap Navigator"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.1.8;9.1.9"}]

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Document Information

Modified date:
28 September 2023

UID

ibm17042022