Troubleshooting
Problem
A DOORS client silent installation fails.
Symptom
The installation log file (for example at C:\Windows\Temp\DoorsClientInstall.log) shows a message that fully or in part resembles this error:
MSI (s) (xx:xx) [xx:xx:xx:xxx]: Note: 1: 2203 2: C:\WINDOWS\system32\config\systemprofile\AppData\Local\Downloaded Installations\{GUID}\IBM Engineering Requirements Management DOORS 9.7.2.7.msi 3: -2147287037
MSI (s) (xx:xx) [xx:xx:xx:xxx]: MainEngineThread is returning 3
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m3p000000PBzzAAG","label":"ERM DOORS-\u003EInstallation-\u003ESlient install"}],"ARM Case Number":"TS013961508","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.7.2;and future releases"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
15 September 2023
UID
ibm17032967